The Saga Continues
So, well, thanks for all the support…
Let’s have an update on:
Shall we?
After leaving here I filed an official complaint and you can file an official complaint with InterNIC if this has happened to you or if similar things have happened.
You can see copies of the report here:
Registerfly Tries to Steal This Domain Name:
http://forum.kgiii.info/index.php?topic=685.0
The official actions taken by ICANN at this point in time are located here:
http://blog.kgiii.info/2007/01/15/the-registerfly-sage/#comment-34
For those of you who hate ICANN I can say this, they have - at least in this case - responded quite quickly.
Now, for the update…
I want to thank you all for the support and warm emails. You can certainly email me at kgiii (at) kgiii.info or just leave a response to one of the threads if you want. You can also see a whole site dedicated to this madness here if you want. I joined and shared the story in hopes that the more people who get to see this the more likely that the company will adjust their business policy to a more ethical version.
To think… I would have settled for “We are sorry.”
There are only two excuses for this… The first is they did it intentionally in an effort to gain financially from the traffic to the site and the curious clicks that they got. The second is they’re unable to provision reliable domain registration and support staff. Criminal or negligent? Which is it?
I present this - with promise to not modify (other than to remove personal information) - as an open invitation for RegisterFly representatives to speak up and answer the above question. After all, they were quite willing to immediately take (and refund as opposed to renew) the money from a company credit card. Then, for whatever reason, simply wouldn’t renew it without my needing to call.
THIS is what it looked like to chat with them.
To “hold” I was told to expect in “excess of 30 minutes” which is about the only truth I found so far - it was well over by about an hour and a half. Twice. The first time I was hung up on by someone who doesn’t speak the language very well I suppose.
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January 16th, 2007 at 2:16 am
My horror story isn’t nearly as bad and I actually managed to pull out all my domains…but the common thread is how non-responsive their customer service is. And evidently it’s gotten WORSE since last November, when I made most of my calls with them. (I only had to wait 40-45 minutes on hold. 2 hours? Wow.)
http://www.firstnephi.com/omnibus/2007/01/another-voice-against-registerflycom.html
January 16th, 2007 at 2:57 am
2 hours on the phone - twice. I’ll read up on your story in a second but, in the meantime, thanks for sharing.
January 16th, 2007 at 5:16 pm
Wow. This is, shall we say, amusing and scary all at the same time…
http://www.webhostingunleashed.com/registerfly
January 16th, 2007 at 7:09 pm
And this is interesting:
http://www.resellerratings.com/store/RegisterFly
February 5th, 2007 at 2:16 pm
i have documented all my problems with registerfly - including a 3K charge on my am ex — loss of use of several domains for weeks (despite renewing before expiration date)- failure to renew on other domains - and lack of authorization codes, or the domain simply showing as ‘not found’ when attempting to update. I was promised $20.00 put in my account for loss of the website - which of course doesn’t even TOUCH the income lost, or the misery and agony it caused me with the interuption of months of trust built up by having a reliable website.
I had been month by month transferring domains out - I had 330 with them - but am now going through the process of tranferring the remaining 200+. I’ve done the front work - including a spreadsheet with all authorization codes etc on it. Just have to push the big red button to make it GO.
At one time I had a personal contact at registerfly - now it’s like I’m dealing with an auto response - it’s in the queue - give it 24 hours. that’s if they even answer support tickets - sometimes they just CLOSE them.
It’s interesting that a class action suit may be filed. If you have substantial monetary losses your chances of getting reimbursed are better if you sue them yourself.
I’ve noticed they’ve had the website redesigned a little, and it’s been up and down in the past couple days. I’m scared to death everytime I go there and it’s down.